Full-service holiday let management
One fee covers everything: revenue, operations, compliance, and reporting. No hidden charges, no tiers, no surprises.
What full-service means
Stay Managed operates a full-service co-hosting model. We hold full listing control and run the entire short-let operation end to end: pricing, guest communications, housekeeping, maintenance, and compliance. Your contract is with us. We are the operator, not a broker.
We manage whole-property holiday lets only. No room-by-room, no HMOs. One company, one standard, one point of accountability.
Management fee
of net accommodation revenue. Fixed. Not tiered.
What's included
- ✓ Revenue management and dynamic pricing
- ✓ Multi-channel distribution (60+ platforms)
- ✓ 24/7 human guest communications
- ✓ Photo-verified housekeeping coordination
- ✓ Maintenance triage and trades coordination
- ✓ Compliance tracking and renewal diarising
- ✓ Owner portal and monthly statements
- ✓ Smart home device management
- ✓ Service credits for missed SLAs
What sits outside
- — Housekeeping (published per-stay charge, at cost)
- — Maintenance and repairs (at cost with receipts)
- — One-time setup (photography, hardware)
Revenue and distribution
Multi-channel distribution across 60+ platforms with event-aware dynamic pricing adjusted daily within your agreed guardrails. Direct bookings save the OTA commission entirely.
Guest experience and safety
24/7 human guest support with 15-minute response times. Smart locks, noise monitoring, and guest screening as standard. Not chatbots, not voicemail.
Housekeeping and property care
Photo-verified turnovers against property-specific checklists. Cleaner pods by building or valley, hotel-grade linen management, and premium two-person teams for larger properties.
Compliance and regulation
Pre-launch compliance gate covering planning, lease, insurance, gas safety, EICR, and fire risk. All certificates tracked and diarised. Registration scheme handled.
Owner reporting and visibility
Always-on owner portal plus monthly statements with ADR, occupancy, and a short-let vs long-let net comparison. You see what we do and what it produces.
Risk management
Security deposits, damage claims with timestamped evidence, public liability cover, and specialist holiday let insurance guidance. Planned for, documented, and recoverable.
Your property, listed across 60+ channels
Service details
Revenue and distribution
We build and maintain your listings across 60+ channels including Airbnb, Booking.com, Vrbo, Expedia, and Google Vacation Rentals. Calendars and rates sync in near-real time.
Event-aware dynamic pricing
Wheelhouse-powered dynamic pricing with event mapping, lead-time bands, weekday and weekend logic, minimum-stay rules, and owner-agreed guardrails. The pricing cadence is daily adjustments within the 14-day window, three times weekly for 15 to 60 days out, and weekly beyond that.
Guardrails you control
Minimum and maximum nightly rates, minimum stay rules, and strategy posture (Conservative, Balanced, or Aggressive). You agree these at onboarding. We adjust within them based on data and log every change.
Direct bookings
Direct bookings save the OTA commission entirely. That saving flows to you as improved net income.
Guest experience
Real humans answering messages around the clock. Not chatbots, not voicemail, not delayed responses.
Response commitments
- Pre-arrival: access instructions, transport guidance, parking details, Wi-Fi, bin rules, quiet hours, local tips
- In-stay support: within 15 minutes during the day (08:00 to 22:00) and within 30 minutes overnight
- Post-stay: review follow-up, feedback handling, remediation if needed
Smart home technology
Smart locks provide keyless, time-bound access. Minut noise monitors detect elevated decibel levels with occupancy alerts, triggering a graduated response to prevent parties before they escalate. These are part of the standard service, not optional extras.
Housekeeping and property care
Variable quality is the most common complaint in our industry. We treat it as an engineering problem: defined standards, visual checklists, photo evidence, and remediation when things fall short.
- Cleaner pods assigned by building cluster (urban) or valley (rural), with lead cleaners and backups
- Photo-verified turnovers against a property-specific checklist after every clean
- Re-clean triggers: confirmed defects trigger a remedial visit, documented and shared
- Hotel-grade linen: 2.5 to 3 times par per bed space, stored locally, laundry coordinated to turnover cadence
- Premium properties (4+ bedrooms): two-person clean teams with supervisor sign-off
- Quarterly presentation refreshes and a visual housekeeping standards document for each property
Compliance and regulation
Compliance is not an afterthought. It is an onboarding gate. We do not list until every required item is confirmed.
Pre-launch compliance gate
- Planning status checked (especially conversions and annexes)
- Lease covenants reviewed for short-let restrictions
- Lender consent verified
- Serviced-accommodation insurance confirmed
- Gas safety certificate (CP12)
- EICR (electrical installation condition report)
- Smoke and CO alarms
- Fire risk assessment
- HSG282 Legionella risk management (properties with hot tubs)
- PAT testing where applicable
All compliance items are diarised and tracked. Owners do not need to remember renewal dates.
Owner reporting and visibility
You do not need to trust us blindly. You can see.
- Owner portal: always-on access to bookings, calendar, performance, earnings, turnover status, and photo evidence
- Monthly statement: ADR, occupancy, RevPAR, gross and net revenue, cleaning and maintenance costs, SLA hit rates, and incident log. Arrives by the 5th working day
- Short-let vs long-let comparison: every month, your statement includes a net income comparison so you always know whether the model is working
- Pacing vs local comp set: market-relative performance, not isolated numbers
- Monthly note: what changed, what we fixed, what is next, with selected quality photos
Risk management
Risk is not eliminated. It is anticipated, documented, and recoverable.
- Guest screening: booking pattern analysis, platform reputation, and communication tone assessed before confirmation
- Smart home monitoring: noise levels, occupancy patterns, and access logs provide real-time awareness
- Security deposits: collected on every booking via the platform or direct payment
- Damage claims: timestamped photo evidence, incident timeline, and platform resolution process managed end to end
- House rules: enforced consistently with graduated response for violations
- Insurance guidance: specialist holiday let insurance advice including public liability and building cover
Service-level commitments
- Guest first response
- Within 15 minutes (08:00 to 22:00)
- Out-of-hours messages
- Within 30 minutes (22:00 to 08:00)
- Emergencies
- Escalated immediately via emergency line
- Maintenance triage
- Within 4 hours during operating hours
- Check-in and check-out
- Same-day turnaround as standard
- Turnover photo evidence
- Uploaded within 2 hours of clean
- Weekly scorecard
- Every Monday by 12:00
- Monthly statement
- By the 5th working day of the following month
- Property audit delivery
- Within 48 hours of request
If we miss a critical SLA we issue a service credit against the management fee. We do not guarantee revenue - market demand is not within our control - but we guarantee governance: defined standards, measured performance, and accountability when we fall short.
Owner personal use
For owners who use their property personally, the calendar accommodates protected dates alongside revenue optimisation.
- Protected weeks: nominate specific weeks at onboarding
- Auto-release: protected dates release for booking 120 days out unless you reconfirm
- Emergency holds: two per year for dates not already sold
- Portal visibility: see your protected blocks, release timers, and retain or release at any time
Owner-use days are excluded from occupancy and revenue metrics so performance reporting reflects genuine letting activity.
How we protect your property
Guest screening is built into every booking: platform reputation checks, communication tone analysis, and booking pattern review before confirmation. Smart locks provide keyless, time-bound access. Minut noise monitors detect elevated decibel levels and trigger a graduated response before parties escalate.
Every turnover is photo-documented against a property-specific checklist. Damage is timestamped, photographed, and processed through platform resolution or deposit recovery. We carry professional indemnity cover and guide you on specialist holiday let insurance.
The UK mandatory short-let registration scheme is expected to come into effect from April 2026. All short-let operators will need to register with a central body and demonstrate compliance with safety and quality standards. Stay Managed handles registration as part of the onboarding process and maintains the evidence pack the scheme requires.
Registration scheme 2026
We handle the full registration process: application, evidence pack, and ongoing compliance reporting. You do not need to navigate the scheme yourself.
Lease and mortgage checks
We review lease covenants for short-let restrictions and verify lender consent before listing. Common pitfalls caught before they become problems.
Insurance guidance
Standard home insurance does not cover short-term letting. We guide you to specialist providers such as Pikl, Guardhog, or Proper Insurance.
Gas, electrical, fire safety
Gas safety (CP12), EICR, smoke and CO alarms, fire risk assessment. All certificates tracked and renewal dates diarised automatically.
Hot tub compliance
HSG282 Legionella risk management for properties with hot tubs. Water testing schedules, temperature logging, and documentation maintained.
Building brief and neighbours
For apartment blocks: bin schedules, lift access, quiet hours, parking rules, and a neighbour charter. Early engagement prevents friction.
Free download
Compliance Checklist for Holiday Let Owners 2026
A complete checklist covering gas safety, EICR, fire risk, insurance, registration, lease checks, and mortgage consent. Everything you need before your first guest arrives.
Stay ahead of the 2026 regulatory changes.
Download the checklist
- Not a franchise
- No mark-ups
- Real humans 24/7
- Photo-verified quality
- 90-day pilot
Ready to see what your property could earn?
We deliver a free 48-hour listing audit and four-week pricing calendar for your property. If the numbers beat your current income after fees, we start a 90-day pilot.